nonstar FAQ – Everything You Need to Know

To register on nonstar, you must be at least 21 years old and currently located in the Philippines. You will need a valid Philippine mobile number and an active email address to complete the verification process. Each person is allowed only one account — creating multiple accounts is a violation of the Terms and Conditions and may result in account suspension. You must also agree to the platform's Terms and Conditions and Privacy Policy before your registration is finalised. Players who have previously self-excluded through the Responsible Gaming tools should not attempt to re-register during their exclusion period. nonstar reserves the right to request identity verification documents at any stage to confirm eligibility.

If you have forgotten your nonstar password, use the password reset option on the login page. Enter your registered email address or Philippine mobile number, and a reset link or one-time PIN will be sent to you within a few minutes. Follow the instructions in the message to create a new, strong password for your account. Make sure your new password is unique and not reused from other platforms to keep your account secure. If you do not receive the reset message, check your spam or junk folder before trying again. For persistent issues, the FAQ page and the support contact listed in the footer can provide further assistance.

Yes, you can update your contact details from within your account settings after logging in. For security reasons, changing a registered mobile number or email address may require you to verify your identity first, either through your current contact details or by submitting a verification document. Keeping your contact information up to date is important because nonstar uses your registered number and email to send OTPs, security alerts, and important account notifications. If you no longer have access to your original registered contact details, reach out to the support team using the email address listed in the footer of this page. Always ensure your account details reflect your current, active contact information to avoid being locked out during a login or withdrawal request.

The nonstar Game Lobby brings together a wide selection of entertainment options for Philippines players. You will find sports betting markets covering popular local and international events, as well as casino-style titles including slots, table games, and live dealer options. The lobby is regularly updated with new titles and seasonal sports markets to keep the experience fresh. All games are accessible directly from your browser on desktop or mobile, with no additional software required for web play. For the smoothest mobile experience, you can also download the nonstar app from the App page, which is optimised for Philippine mobile networks. You must be logged in with a funded account to participate in any real-money game or betting market.

Active promotions for nonstar members are listed on the Promotion page, which is updated regularly with new offers. Each promotion has its own eligibility criteria, minimum deposit requirement, and wagering conditions — read these carefully before opting in. Most offers are claimed by making a qualifying deposit or by opting in through your account dashboard before the promotion's expiry date. Bonus funds and free play credits are typically credited to your account automatically once the qualifying conditions are met. If a promotion does not appear in your account after meeting the requirements, allow a short processing period before contacting support. Players who have set deposit limits or are under a self-exclusion period may not be eligible for certain promotional offers.

The nonstar mobile app is available for both Android and iOS devices and gives you full access to your account, the game lobby, promotions, and deposit options from your smartphone or tablet. To get started, visit the App page and follow the installation instructions for your device type. Android users may need to allow installation from unknown sources in their device settings before installing the APK file — the App page provides step-by-step guidance for this. iOS users can follow the standard installation process outlined on the same page. Once installed, log in with your existing nonstar credentials — there is no need to create a separate account for the app. The app is optimised for Philippine mobile networks and supports biometric login on compatible devices for faster access.

nonstar is committed to providing a safe and enjoyable experience for all Philippines players. The Responsible Gaming page gives you access to a range of self-management tools, including deposit limits, session time reminders, and self-exclusion options. Deposit limits allow you to cap how much you can add to your account within a set period, helping you stay within your personal budget. The self-exclusion tool lets you temporarily or permanently restrict access to your account if you feel you need a break from gaming. These tools take effect promptly once activated and cannot be reversed during the chosen restriction period. If you are concerned about your gaming habits, nonstar encourages you to use these tools proactively and to seek support from relevant Philippines helplines if needed.